Privacy & Cookie Policy
BRACO - Privacy Policy
1. Definitions
- Personal Data: Any data about an individual who is identifiable by or in relation to such data.
- Sensitive Personal Data or Information (SPDI): Includes passwords, financial data (bank details, card information), health details, biometric data, etc.
- Data Fiduciary: Roll and Cast Technologies Pvt. Ltd. (BRACO brand), which determines the purpose and means of processing personal data.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Full name, Contact number, Address, Email, and Payment details.
- Communication Data: Phone calls, Emails, Chats, and/or Support tickets.
- Website Usage Data: IP address, Browser details, Device information, Date / Time stamps and Browsing behaviour via cookies.
3. Purpose of Collection
We collect your personal data only for the following lawful and legitimate purposes:
- Processing and shipping your orders.
- Providing customer service and responding to queries.
- Sending transactional updates, shipping notifications, and (if opted in) marketing emails.
- Improving our products, website, and services.
- Complying with legal obligations.
4. Consent
By providing your data, you give us consent to use it in accordance with this policy. You may withdraw your consent at any time by contacting us in written.
5. Disclosure to Third Parties
We do not sell or rent your personal data. We may share your data with:
- Logistics partners for delivery of goods.
- Payment gateways for transaction processing.
- IT and support service providers strictly for service operations.
- All third parties are bound by confidentiality and data protection contracts as per Indian law.
6. Reasonable Security Practices
We implement reasonable and industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption
- Secure servers and firewalls
- Access controls
- Staff confidentiality agreements
7. Your Rights
As per Indian law, you have the right to:
- Access: Know what personal data we have about you.
- Correction: Request rectification of inaccurate or outdated data.
- Deletion: Request deletion unless retention is legally mandated.
- Data Portability: Request your data in a machine-readable format.
- Grievance Redressal: Raise a concern if your rights are violated.
8. Data Retention
We retain your personal data only as long as necessary for the purposes listed above or as required by law. Post this period, your data is securely deleted or anonymized.
9. Cookies
We use cookies to enhance your experience, analyse traffic, and serve relevant ads. You can modify your cookie preferences in your browser settings.
10. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18. If discovered, such data will be deleted promptly.
11. Grievance Officer
As per Rule 5(9) of the IT Rules, 2011, our appointed grievance officer is:
- Name: Mr. Dhanwant Patel
- Email: care@braco.co.in
- Phone: 1800-123-9252
- Support Hours: Mon-Sun [10:00 AM - 5:00 PM IST]
- Address: SURVEY NO.175/1, NR. GUNDASARA RAILWAY STATION, TAL- GONDAL, VILLAGE- GUNDASARA, Rajkot - 360311, Gujarat, INDIA.
12. Updates to This Policy
We may periodically update this Privacy Policy to comply with law or reflect changes in our practices. Please review this page regularly or whenever required. The latest version will always be accessible on our website.
13. Contact Us
For any questions, concerns, or to exercise your rights under this policy, please contact us:
- Email: care@braco.co.in
- Phone: 1800-123-9252
- Support Hours: Mon-Sun [10:00 AM - 5:00 PM IST]
- Address: SURVEY NO.175/1, NR. GUNDASARA RAILWAY STATION, TAL- GONDAL, VILLAGE- GUNDASARA, Rajkot - 360311, Gujarat, INDIA.
