Return/Refund Policy

At BRACO, a brand by Roll and Cast Technologies Pvt. Ltd., we strive to provide top-quality products with a smooth and transparent experience. To ensure your satisfaction, we offer a customer-friendly Return and Exchange Policy for all purchases made directly from us.

Exchange Policy

Eligibility Criteria:

You may request an exchange for any BRACO product within 3 working days of receiving it. The product must be unused, in original condition, and returned with:

  •          Original packaging
  •           All labels, tags and accessories
  •           Original purchase invoice
  •           Photos of the product and packaging must be sent to our Customer Care team via email.
  •          This policy is applicable only to purchases made directly through BRACO website.

Exchange Request Process:

  •           Contact our Customer Care Support Team with your order details.
  •           Specify the actual reason to exchange the product in writing.
  •           We’ll confirm if the product can be exchange by replying.
  •           If the product can be exchange, we will confirm the availability of the alternate product and provide a delivery timeline.

Pick-Up and Delivery:

  •          In most cases, the replacement product will be delivered at the time of pick-up.
  •          If not immediately available, we will share a revised delivery and pick-up timeframe.

Out-of-Stock Items:

If the requested product is unavailable within 15 business days post pick-up, a full refund will be initiated as per our refund policy.

Return Policy

Eligibility Criteria:

  •            Return requests must be made within 2 days of delivery.
  •          Valid reason and supporting photographs are required (e.g., product not as described, wrong product delivered, etc.).
  •          Product must be unused and returned with all original packaging, labels, and invoice.
  •           Photos of the product and packaging must be emailed to our Customer Care team.

Return Request Process:

  •          Contact our Customer Care team with your order details and images.
  •          Upon verification, our team will guide you through the return process.
  •          We’ll confirm whether your return meets the eligibility criteria.

Pick-Up Instructions:

  •         Our team will schedule a pick-up or advise the nearest return service option.
  •          In remote locations, we may request return via India Post-Speed Post. Please ensure the package is insured and trackable.

Damaged, Missing, or Incorrect Items:

  •          If your order is damaged, incomplete, or incorrect, notify us within 2 days of delivery.
  •          Share clear photos of the packaging and product showing the issue.
  •          Once verified, we will offer either an Exchange or Refund, based on stock availability.

Refund Policy

Refund Process

Refund Method:

  • Refunds are processed via online payment gateways only.
  • No cash refunds are provided.

Processing Time:

  • You will be notified via email once the returned product is inspected.
  • Approved refunds will be processed within 7-10 business days.
  • Rejected returns will be shipped back to you.

Refund Deductions:

  • Shipping and transaction costs are non-refundable unless due to a manufacturing defect.

Delayed Refunds:

  • Check with your bank before contacting us if your refund hasn’t been received after the expected timeframe.
  • If unresolved, contact our Customer Care Support Team.

Change of Mind or Cancellation:

If you wish to cancel a return or exchange request, please notify us before the product is picked up.

You may also reject the pick-us when the delivery person arrives.

Contact Us

If you have any questions or require support with your return, exchange, or refund request, we’re here to help.

📧 Email: care@braco.co.in

📞 Call: 1800-123-9252

🕒 Support Hours: Thursday to Tuesday, 10:00 AM – 6:00 PM

At BRACO, your satisfaction is our commitment. We will always do our best to ensure a smooth and fair resolution to any concern.