Terms & Conditions

Welcome to BRACO, a brand of Roll and Cast Technologies Pvt. Ltd. Please read these Terms and Conditions ("Terms") carefully before using our website or services. By using the site, placing an order, or engaging with our products and services, you agree to be bound by these Terms.

1. General

“BRACO,” “we,” “our,” and “us” refer to Roll and Cast Technologies Pvt. Ltd., the company that owns and operates this website. “You” or “Your” refers to any user, customer, or visitor to the website.

These Terms apply to all purchases, browsing, and use of the BRACO website and are to be read in conjunction with our:

  •          Shipping and Delivery Policy
  •          Return and Exchange Policy
  •          Product Warranty Policy
  •          Privacy Policy
  •          FAQs

2. Product Orders

  •          Orders placed through our website are considered offers to purchase and are subject to acceptance.
  •          You must provide accurate, current, and complete information, including name, billing and shipping addresses, and payment details.
  •          All orders are subject to product availability. We reserve the right to cancel or refuse any order for any reason, including errors in pricing or stock issues.
  •          We strive to display product images and descriptions accurately; however, minor variations may occur due to lighting, screen settings, or manufacturing improvements.

3. Pricing and Payment

  •          All prices listed are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  •          Prices and offers are subject to change without notice.
  •          Payment must be made in full at the time of order using secure payment methods available on the website.
  •          BRACO reserves the right to correct pricing errors and cancel orders placed at incorrect prices.

4. Shipping and Delivery

  •          In stock orders are typically dispatched within 3–4 business days from order confirmation.
  •          Delivery timelines are usually 10–12 business days, subject to courier operations and geographic location.
  •          Shipping and tracking details will be emailed and/or message to you upon dispatch.
  •          Refer to our Shipping and Delivery Policy for full details.

5. Returns and Exchanges

  •          All returns and exchanges must meet the conditions outlined in our Return and Exchange Policy.
  •          You may be asked to return the product unused, in its original packaging, and with proof of purchase.
  •          Refer to our Return and Exchange Policy for full details.

6. Warranty Policy

  •          All BRACO brake discs are covered under the warranty terms described in our Product Warranty Policy.
  •          Warranty applies only to manufacturing defects and does not cover improper installation, misuse, or wear from normal use.
  •          Indian standards (BIS / ISI) may apply to ensure quality compliance where relevant.

7. Use of Website

  •          You agree not to misuse our website for illegal activities or to harm the experience of other users.
  •          Activities like phishing, hacking, defamation, or transmission of malware etc. are strictly prohibited.
  •          BRACO reserves the right to suspend or terminate access in case of suspected misuse.

8. Privacy and Data Protection

  •          Your use of the website and submission of personal data are governed by our Privacy Policy.
  •          We comply with the Information Technology Act, 2000 and associated rules regarding personal data protection.
  •          We do not share or sell your information to third parties without your consent, except as required by law.
  •          Refer to our Privacy Policy for full details.

9. Intellectual Property

  •          All website content including images, designs, product information, logos, trademarks, and code is the property of BRACO or its licensors.
  •          You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. Limitation of Liability

  •          BRACO is not liable for any indirect, incidental, or consequential damages related to the use of this website, its products, or services.
  •          Our maximum liability is limited to the amount paid for the product purchased.

11. Indemnification

  •          You agree to indemnify, defend, and hold harmless BRACO, its employees, agents, officers, and affiliates from any claims or liabilities arising from your misuse of the website or breach of these Terms.

12. Force Majeure

  •          We shall not be responsible for any delay or failure in performance caused by events beyond our control, including natural disasters, strikes, war, supply chain disruptions, or legal regulations.

13. Dispute Resolution and Governing Law

  •          Any disputes will be subject to the jurisdiction of courts in Rajkot, Gujarat, India.
  •          Any disputes should first be attempted to be resolved amicably through written communication.

14. Updates to Terms

  •          We reserve the right to update these Terms and other policies as necessary. All changes will be posted on this website with the updated effective date. Continued use of our site after such changes implies your acceptance of the updated Terms.

15. Contact Us

For support, queries, or feedback:

  •          Email: care@braco.co.in
  •          Phone: 1800 123 9252
  •          Support Hours: Thursday to Tuesday, 10:00 am to 6:00 pm
  •          Company Name: Roll and Cast Technologies Private Limited
  •          Brand: BRACO